SHIPPING POLICY

Effective Date: July 25, 2025

Thank you for choosing us! We prioritize getting your items to you as quickly and safely as possible. Below is a comprehensive guide to our logistics process and what you can anticipate regarding your delivery.

1. Order Fulfillment & Processing

Once your purchase is confirmed, our warehouse team immediately begins preparation. We typically require 3 business days to perform quality checks, package your items, and hand them over to our logistics partners. Please note that orders placed over the weekend will be processed and dispatched on the following Monday.

2. Global Delivery Estimates

Standard international transit usually takes between 10 and 20 business days once dispatched. We offer a simplified global shipping solution with a flat-rate fee of $5.99 USD, regardless of your destination.

3. Potential Service Interruptions

While we strive for punctuality, certain external factors such as customs inspections or local carrier delays may occasionally impact delivery times. We appreciate your understanding should these rare circumstances occur.

4. Shipment Monitoring

You can stay updated on your package's location throughout its journey. Upon dispatch, we will provide a Shipping Confirmation email containing your tracking ID. You may monitor your parcel via www.17track.net. (Note: It may take several days for the tracking system to sync and display the initial data.)

5. Multi-Parcel Shipments

If you purchased multiple items, they may arrive in separate packages. To ensure the fastest possible delivery, we often fulfill orders from different specialized warehouses. You will receive a unique tracking number for each parcel via email.

6. Critical Order Amendments

Time is of the essence for any modifications. If you need to update a shipping address, contact details, or change item specifications (size, color, or quantity), please alert us at support@yobensunstore.com within 12 hours of your purchase. In your email, please include:

  • Your Order ID and the email address used for the purchase.
  • Specific details regarding the requested change. While we cannot guarantee changes once an order has entered the fulfillment stage, we will do our utmost to assist you.

7. Unsuccessful Delivery Attempts

In the event of a missed delivery, your local carrier will generally leave a notification and hold the item at a nearby post office. We recommend contacting your local courier directly with your tracking ID for the fastest resolution. Please be advised that we are not liable for shipments returned due to incorrect addresses or failure to collect the package.

8. Handling Delivery Delays

If your shipment exceeds the estimated timeframe, please follow these steps:

  1. Review Tracking Activity: If there has been an update within the last 7 days, your package is still in active transit.
  2. Contact Support: If the tracking status has remained stagnant for more than 7 consecutive days, please reach out to support@yobensunstore.com with your order details so we can investigate further.

9. Lost or Misplaced Shipments

  • Lost in Transit: If our investigation with the carrier confirms that a parcel has been lost during the shipping process, we will arrange a complimentary replacement for you.
  • Confirmed Deliveries: Our liability ends once a package is marked as "Delivered" by the carrier. If the tracking shows a successful delivery but you have not received it, we suggest verifying with neighbors, household members, or your building’s management.

10. Origin and Destinations

We proudly offer worldwide shipping. While we maintain core facilities in the US, Canada, Australia, and the EU, we also collaborate with premium global manufacturers to offer you the best value. This means your order may occasionally ship directly from one of our partner facilities.

11. Terms and Conditions

By finalizing your order, you acknowledge and agree to the following:

  • Estimates Only: All provided shipping windows are estimates. We are not responsible for delays caused by customs or carrier performance.
  • Import Fees: Customers are responsible for all applicable customs duties, taxes, or import fees levied by their local authorities.
  • Information Accuracy: The buyer is responsible for providing valid shipping information. We are not liable for losses resulting from address errors.
  • Transfer of Liability: Our responsibility concludes once the tracking status is updated to "Delivered."

Contact Us

For further assistance or specialized inquiries, please reach out to our dedicated support team: support@yobensunstore.com. To ensure a swift response, always include your Order ID and the email address associated with your account.